For many consumers, timeshare is unfamiliar territory – filled with industry terms, varied product models, and a wide range of sales channels. That’s why VOASA is committed to helping you make informed decisions that lead to satisfying, stress-free holidays, not unpleasant surprises.

At the heart of this commitment is consumer protection.

By understanding what you’re buying, who you’re dealing with, and how the product works, you significantly reduce the risk of confusion or disputes. More importantly, you’re equipped to identify red flags – like high-pressure sales tactics, vague promises, or unverified private rentals that could leave you stranded and out of pocket. VOASA-accredited sales and rental agents provide an extra layer of protection.

These professionals are:

• Registered with the Property Practitioners Regulatory Authority (PPRA), which ensures they meet regulatory standards and operate transparently.
• Bound by VOASA’s Code of Conduct, which holds them to a higher level of ethics, honesty, and consumer care.
• Accountable to an independent oversight mechanism – the Independent Timeshare Complaints Service (ITCS) – which assists consumers by facilitating the flow of communication when dealing with complaints – free of charge, and without legal fees.

This structure is designed to promote confidence in your holiday decisions. It means that when you buy or rent through a VOASA-accredited agent, you’re not on your own. You’re backed by an organisation that values your trust and works to protect it.

Making informed choices safeguards your wallet and peace of mind. In an industry built around creating quality holiday experiences, trust is everything. So, whether you’re new to timeshare or simply looking for a smarter way to holiday, remember this: Knowledge is your first layer of protection. Choosing a VOASA-accredited provider is your second.

Together, they build the foundation for a holiday you can trust – year after year.